{"id":1076,"date":"2025-05-29T15:53:59","date_gmt":"2025-05-29T20:53:59","guid":{"rendered":"https:\/\/webmonster.co\/delbank\/?page_id=1076"},"modified":"2025-05-31T10:32:50","modified_gmt":"2025-05-31T15:32:50","slug":"servicio-al-cliente","status":"publish","type":"page","link":"https:\/\/webmonster.co\/delbank\/servicio-al-cliente\/","title":{"rendered":"Servicio al cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1076\" class=\"elementor elementor-1076\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-622212e e-con-full e-flex e-con e-parent\" data-id=\"622212e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-37a3cdf e-flex e-con-boxed e-con e-child\" data-id=\"37a3cdf\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7fc82c5 e-con-full e-flex e-con e-child\" data-id=\"7fc82c5\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12eaefb e-con-full e-flex e-con e-child\" data-id=\"12eaefb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74db7da elementor-widget elementor-widget-image\" data-id=\"74db7da\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"511\" height=\"488\" src=\"https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/she-speaks-your-language-2025-04-06-07-41-34-utc-removebg-preview.png\" class=\"attachment-full size-full wp-image-1111\" alt=\"\" srcset=\"https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/she-speaks-your-language-2025-04-06-07-41-34-utc-removebg-preview.png 511w, https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/she-speaks-your-language-2025-04-06-07-41-34-utc-removebg-preview-300x286.png 300w\" sizes=\"(max-width: 511px) 100vw, 511px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e62c2e6 e-flex e-con-boxed e-con e-parent\" data-id=\"e62c2e6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-79ab597 e-con-full e-flex e-con e-child\" data-id=\"79ab597\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a01ed67 elementor-widget elementor-widget-breadcrumbs\" data-id=\"a01ed67\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/webmonster.co\/delbank\/\">Inicio<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-07d3401 e-flex e-con-boxed e-con e-parent\" data-id=\"07d3401\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a5ce90d e-con-full e-flex e-con e-child\" data-id=\"a5ce90d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1cc77fe e-con-full e-flex e-con e-child\" data-id=\"1cc77fe\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd7f69a elementor-widget elementor-widget-image\" data-id=\"dd7f69a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"683\" height=\"1024\" src=\"https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/finance-woman-accountant-and-calculator-for-docum-2025-04-06-04-55-17-utc-1-1-683x1024.jpg\" class=\"attachment-large size-large wp-image-1104\" alt=\"\" srcset=\"https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/finance-woman-accountant-and-calculator-for-docum-2025-04-06-04-55-17-utc-1-1-683x1024.jpg 683w, https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/finance-woman-accountant-and-calculator-for-docum-2025-04-06-04-55-17-utc-1-1-200x300.jpg 200w, https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/finance-woman-accountant-and-calculator-for-docum-2025-04-06-04-55-17-utc-1-1-768x1151.jpg 768w, https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/finance-woman-accountant-and-calculator-for-docum-2025-04-06-04-55-17-utc-1-1-1025x1536.jpg 1025w, https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/finance-woman-accountant-and-calculator-for-docum-2025-04-06-04-55-17-utc-1-1-1366x2048.jpg 1366w, https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/finance-woman-accountant-and-calculator-for-docum-2025-04-06-04-55-17-utc-1-1-scaled.jpg 1708w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef1e8ba e-con-full e-flex e-con e-child\" data-id=\"ef1e8ba\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33a5b05 elementor-widget elementor-widget-heading\" data-id=\"33a5b05\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estamos preparados  para ayudarte desde tu hogar u oficina<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3a31ac elementor-widget elementor-widget-text-editor\" data-id=\"a3a31ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ingresa tus sugerencias y reclamos de manera f\u00e1cil y r\u00e1pida sin necesidad de acercarte a las nuestras oficina.<\/p><p>Recuerda es muy importante tener actualizados tus datos de contacto para recibir nuestras notificaciones.<\/p><p><strong>Importante<\/strong>: puedes conocer el proceso de atenci\u00f3n de quejas y reclamos, <a href=\"https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/Instructivo-consulta-quejas-o-reclamos.pdf\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a>.<\/p><p>Si requieres el formato de reclamos ingresa <a href=\"https:\/\/www.delbank.fin.ec\/soporte\/\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5614fa2 e-flex e-con-boxed e-con e-parent\" data-id=\"5614fa2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7235d82 e-con-full e-flex e-con e-child\" data-id=\"7235d82\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46b354a e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"46b354a\" data-element_type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"74134858\" aria-label=\"Pesta\u00f1as. Abre elementos con Intro o Espacio, ci\u00e9rralos con Escape y navega con las fechas.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-741348581\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-741348581\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSugerencias y reclamos\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-741348582\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-741348582\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tDefensor del cliente\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-741348583\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-741348583\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSuperintendencia de Bancos\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-741348581\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-741348581\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-5a70342 e-con-full e-flex e-con e-child\" data-id=\"5a70342\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3897a51 elementor-widget elementor-widget-heading\" data-id=\"3897a51\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formula tus reclamos ante la Superintendencia de Bancos <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d2bde4 elementor-widget elementor-widget-text-editor\" data-id=\"3d2bde4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si requieres presentar un reclamo en la Superintendencia de Bancos, debes llenar el \u201cFormulario Gratuito de Reclamos por parte de los usuarios de las Entidades Controladas por la Superintendencia de Bancos del Ecuador\u201d.<\/p><p><b>Encuentra toda la informaci\u00f3n necesaria en:<\/b><\/p><p><strong>P\u00e1gina web<\/strong>: <a href=\"https:\/\/www.superbancos.gob.ec\/bancos\/\" target=\"_blank\" rel=\"noopener\">superbancos.gob.ec<\/a><\/p><p><strong>Atenci\u00f3n al Usuario \/ Consultas y Reclamos<\/strong><\/p><ul><li>Quito: Av. 12 de octubre N24-185 y Madrid.<\/li><li>Guayaquil: Chimborazo 412 entre Clemente Ball\u00e9n y Aguirre.<\/li><\/ul><p>Para m\u00e1s informaci\u00f3n comun\u00edcate con Atenci\u00f3n al Cliente, de la Superintendencia de Bancos a los tel\u00e9fonos (02) 2996 100 \u2013 29997 600, en la ciudad de Quito<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-741348582\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-741348582\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-7510136 e-con-full e-flex e-con e-child\" data-id=\"7510136\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebf1410 elementor-widget elementor-widget-text-editor\" data-id=\"ebf1410\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Nombre<\/strong>: Arturo Morales Delgado<\/p><p><strong>Tel\u00e9fono<\/strong>: (4) 3913000 ext. 453<\/p><p><strong>Horario<\/strong>: Lunes a viernes de 09:00 a 16:30 horas.<\/p><p><strong>Corre electr\u00f3nico:<\/strong> <a href=\"mailto:bdelbankdc@superbancos.gob.ec\">bdelbankdc@superbancos.gob.ec<\/a><\/p><p><strong>Direcci\u00f3n:<\/strong> Baquerizo Moreno 1007 A y P. Icaza, Guayaquil, Ecuador<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-741348583\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-741348583\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-6f1791f e-con-full e-flex e-con e-child\" data-id=\"6f1791f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-07cb205 e-flex e-con-boxed e-con e-child\" data-id=\"07cb205\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9c14e0f e-con-full e-flex e-con e-child\" data-id=\"9c14e0f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-790d13b elementor-widget elementor-widget-image\" data-id=\"790d13b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/02\/logosuper.png\" class=\"attachment-large size-large wp-image-509\" alt=\"\" srcset=\"https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/02\/logosuper.png 250w, https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/02\/logosuper-150x150.png 150w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a7543b8 e-con-full e-flex e-con e-child\" data-id=\"a7543b8\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a6e0c7 elementor-widget elementor-widget-heading\" data-id=\"5a6e0c7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Formula tus reclamos ante la Superintendencia de Bancos <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-679ffdc elementor-widget elementor-widget-text-editor\" data-id=\"679ffdc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para presentar un reclamo en la Superintendencia de Bancos, debes llenar el \u201cFormulario Gratuito de Reclamos por parte de los usuarios de las Entidades Controladas por la Superintendencia de Bancos del Ecuador\u201d.<\/p><h5>Encuentra la informaci\u00f3n necesaria en:<\/h5><ul><li><strong>P\u00e1gina web<\/strong>:<ul><li><a href=\"http:\/\/www.superbancos.gob.ec\/\">superbancos.gob.ec<\/a><\/li><li>Atenci\u00f3n al Usuario \/ Consultas y Reclamos<\/li><\/ul><\/li><li><strong>Direcci\u00f3n:<\/strong><ul><li><strong>Quito:\u00a0<\/strong>Av. 12 de octubre N24-185 y Madrid.<\/li><li><strong>Guayaquil:\u00a0<\/strong>Chimborazo 412 entre Clemente Ball\u00e9n y Aguirre.<\/li><\/ul><\/li><\/ul><p>Para mayor informaci\u00f3n comun\u00edcate con Atenci\u00f3n al Cliente, de la Superintendencia de Bancos a los tel\u00e9fonos (02) 2996 100 \u2013 29997 600.<\/p><p><strong>Importante:<\/strong>\u00a0puedes conocer el proceso de atenci\u00f3n de quejas y reclamos,\u00a0<a href=\"https:\/\/webmonster.co\/delbank\/wp-content\/uploads\/2025\/05\/Instructivo-consulta-quejas-o-reclamos.pdf\">aqu\u00ed.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Estamos preparados para ayudarte desde tu hogar u oficina Ingresa tus sugerencias y reclamos de manera f\u00e1cil y r\u00e1pida sin [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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